FAQ'S
Below FAQ are some common questions of our customers, if you have other questions, please just send it to hello@Loft32West.com
How long does it take for orders to ship?
All orders ship within 1-4 days of the order being placed.
How long does it take to process a return?
Once the delivery man drops off your return at our warehouse, your returns will be processed within 1-3 days. A gift card will be issued via email to the address used to place the original order.
What do I do if I received a damaged item?
Please send pictures of the damages within 1-3 days of receiving merchandise to hello@Loft32West.com and our web team will be happy to assist!
Do you guys have store locations?
Yes, we do! We have a store location in Little Falls, New York!!
What is your return policy?
Our return policy can be found here https://www.Loft32West.com/pages/returns
How do I track my package?
The moment your order ships, you will receive a Shipping Confirmation to the email address you entered on your order. If you don’t receive an email, check your Spam or Updates folders and add hello@Loft32West.com to your safe sender list. You can also check your order status by logging into your account.
LOST OR STOLEN PACKAGES
When you place an order with us please note that the liability is between you and USPS. We do not make any exceptions to this policy.
We are always happy to replace items that aren't marked as delivered but once the package has been scanned as delivered, we are not responsible for lost or stolen packages. We do have a few recommendations to help track down your package.
- Confirm that the shipping address you entered in is correct.
- Visit your local USPS office with tracking handy to see where the mail man dropped off your package
- Check with neighbors to see if your package got dropped off next door.
- Sometimes USPS updates tracking information as "delivered" a few hours or even days earlier than the actual delivery. Please wait at least 48 hours to see if the package turns up.